Contact Us
Have a question about a product, order, delivery, return, or refund? Our customer-care team is here to help.
Customer Care
Call Us
Please have your order number available when calling about an existing purchase.
Support Hours
- Monday–Friday: 8:00 a.m.–9:00 p.m. ET
- Saturday–Sunday: 9:00 a.m.–6:00 p.m. ET
Mailing Address
Rowan’s Global
PO Box 261
Hempstead, NY 11551
This is a mailing address only. Please receive approval and return instructions before mailing merchandise.
Contacting Us About an Order?
Providing complete information will help us review your request and respond more efficiently.
- Include your full name and order number.
- Clearly describe the question or issue.
- For damaged, defective, or incorrect products, include clear photographs when requested.
- Do not mail a return until you receive approval and return instructions.
Looking for a Quick Answer?
Review our customer-care pages for information about shipping, returns, refunds, cancellations, and frequently asked questions.
Send Us a Message
Complete the contact form below. For order-related questions, please include your order number.