Return & Refund Policy
Your satisfaction matters to us. If you are not satisfied with your purchase, please contact Rowan’s Global before returning an item. We will review your request and do our best to make things right.
By placing an order with Rowan’s Global, you agree to our Terms of Service and acknowledge our shipping, cancellation, return, exchange, and refund policies.
30-Day Return Policy
We accept eligible return requests submitted within 30 days of the date your order was delivered.
Before returning a product, you must contact us and receive return instructions. Items returned without first submitting a return request may experience processing delays.
Return Eligibility
To qualify for a return, the item must be:
- Unwashed, unworn, unused, and undamaged
- In its original condition
- Returned with all original tags, packaging, and accessories
- Accompanied by proof of purchase or the applicable order number
We reserve the right to decline a return if the product does not meet these conditions.
Order Cancellations
Because some products are made to order or enter production shortly after purchase, cancellations are not guaranteed.
Please contact us within 24 hours of placing your order if you need to request a cancellation. We may be able to cancel and refund the order if it has not already:
- Entered production
- Been prepared for shipment
- Been shipped
Once an order has entered production, is being prepared for shipment, or has shipped, it can no longer be canceled. Eligible items may still be returned after delivery in accordance with this Return & Refund Policy.
How to Request a Return
Please provide the following information when submitting your request:
- Your full name
- Your order number, such as #0000
- The name of the product you wish to return
- A clear description of the issue or reason for the return
- Photographs of the product and packaging when the item is damaged or defective
Once your request is reviewed, we will provide instructions for returning the product when applicable.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect due to an error by Rowan’s Global.
We recommend using a trackable shipping service for all returns. For items valued at more than $75, you should also consider purchasing shipping insurance.
Rowan’s Global is not responsible for return packages that are lost, misdirected, or damaged in transit. Please retain your shipping receipt and tracking information until your return has been completed.
Incorrect or Incomplete Shipping Addresses
Please review your shipping address carefully before submitting your order. An order-confirmation email will be sent after checkout so you can review your order and delivery details.
Orders that cannot be delivered because of an incorrect, incomplete, or outdated address supplied by the customer are not automatically eligible for a refund or free reshipment.
Contact us as soon as possible if you notice an address error. We may be able to update the address if the order has not yet been processed or shipped.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. Contact us promptly if your item is damaged, defective, or different from what you ordered.
Include your order number, a description of the issue, and clear photographs of the product and packaging. We will review the information and provide an appropriate resolution when the claim is approved.
Exchanges
Exchanges are available for approved damaged, defective, or incorrect products. Approved exchanges will generally be issued for the same product, subject to availability.
Please contact us before returning an item for exchange. Do not send an exchange without receiving return instructions.
Refunds
Once your return is received, we will inspect the product and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to seven business days for Rowan’s Global to process an approved refund. Your bank or credit-card provider may require additional time to post the funds to your account.
Late or Missing Refunds
If you have not received an approved refund:
- Check your bank or credit-card account again.
- Contact your credit-card company or payment provider.
- Contact your bank, as processing times may vary.
- Contact Rowan’s Global if you have completed these steps and still cannot locate the refund.
Questions or Return Requests
Please contact us before returning any merchandise. Include your full name, order number, and a brief description of your request.