FAQs
Frequently Asked Questions
Find helpful information about shipping, order changes, tracking, delivery times, and split shipments.
Do you ship internationally, and how much does shipping cost?
International shipping may be available depending on the product and destination. Available shipping methods and rates are calculated at checkout based on your delivery address and the items in your order.
Where are orders shipped from?
Our products are shipped from partnered production and fulfillment facilities located primarily in the United States.
The fulfillment location may vary depending on the product, availability, and delivery destination.
Can I cancel or change my order after placing it?
Please contact us within 24 hours of placing your order if you need to request a cancellation or change.
We may be able to cancel or update the order if it has not already:
- Entered production
- Been prepared for shipment
- Been shipped
Because some products are made to order and may enter production quickly, cancellation requests are not guaranteed.
Once an order has entered production, is being prepared for shipment, or has shipped, it can no longer be canceled.
Contact Rowan’s Global as soon as possible if you need assistance.
How long will it take to receive my order?
Most orders require approximately 1–5 business days for production and processing before shipment.
Estimated transit times after shipment are:
- United States: approximately 1–10 business days
- International: approximately 1–15 business days
For additional information, review our Shipping Policy.
Why did I receive only part of my order?
Some orders may contain products fulfilled by different partnered facilities. As a result, your items may be shipped separately and arrive in more than one package.
Each shipment may also have a separate tracking number and delivery date.
Check your shipping-confirmation emails or order-status page for the latest tracking information. You may also contact us for assistance.
How will I receive my tracking number?
Tracking information will be emailed to you after your order, or part of your order, has shipped.
Please allow approximately 1–3 business days for the shipping carrier to activate or update the tracking information after the shipping notification is sent.
Can you guarantee delivery by a holiday or special date?
We cannot guarantee delivery by a specific holiday, birthday, event, or other requested date.
When purchasing an item as a gift, we recommend ordering well before the estimated production and shipping window. Unexpected carrier, weather, customs, or production delays may occur.
Rowan’s Global is not responsible for orders that do not arrive before a requested date when the order was shipped within the stated processing period.
Still Need Assistance?
Our customer-care team is available to help with questions about your order, products, shipping, returns, or delivery.